Refund policy

Refund & Returns Policy

At Core Supplements, we are committed to delivering high-quality research-grade products. Due to the nature of our products, we maintain a strict returns and refund policy as outlined below.

Eligibility for Refunds
Refunds are only available in the following circumstances:

• Damaged Goods: If your order arrives damaged, you must contact us within 48 hours of delivery with photographic evidence of the damage. We will arrange a replacement or full refund at our discretion.
• Order Not Dispatched: If your order has not yet been dispatched, you may request a full refund by contacting us before shipment.

Non-Refundable Circumstances
We are unable to offer refunds or returns in the following cases:

• Change of mind after the order has been dispatched
• Products that have been opened or used
• Incorrect shipping details provided by the customer
• Delays caused by the courier or postal service

How to Request a Refund
To request a refund, please email us at info@coreplusau.com with your order number, a description of the issue, and any supporting photos. We aim to respond within 24–48 hours.

Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days.